Frequently Asked Questions
On Registration
1. As a car owner, what shall I do to register as a TimeTec Parking System's user?

You will first have to download TimeTec Parking App, register a user account by using your phone number, fill up the registration form, along with at least one or more payment methods (eg. credit card, debit card, e-wallet and etc). TimeTec Parking will also work direct with e-Wallet providers which e-Wallet users just need to turn on their e-Wallet App’s parking icon to complete the parking process without having to download TimeTec Parking App.

2. Can a car owner register more than one car?

Yes. The parking fees will be auto-charged to the smart phone owner regardless of their car, because since QR codes is employed, payment will be charged to the smartphone user. So, it doesn’t really matter about the number of your cars.

3. What if the driver of the car is not a registered owner, can he/she still use the QR code to access the parking area?

Yes. Because the QR Code can only be accessed by using a registered owner's smartphone. As long that your App (including e-Wallet Apps that partner with us) is allowed to scan TimeTec Parking QR code, you can use the QR scanner on your App to scan QR code to gain access to the parking area.

4. Do I need to pay extra surcharge for parking fee for TimeTec Parking?

It depends on car park operators. TimeTec Parking will encourage car park operators to charge only parking rate and abolish any surcharge.

On Installation
1. If my office tower/shopping mall is interested in installing TimeTec Parking, what should I do, and what is the investment cost?

You may write to us at [email protected] to find out more, basically your initial investment cost is zero, we will provide all the necessities (not including barrier gates and its access control system and accessories) and system maintenance, and will only charge a minimum of 3-7% processing fee for each transaction. If the monthly collection is low, then a monthly surcharge would be imposed to the parking operator.

2. As a parking operator who already managed a few parking operations, can TimeTec Parking System integrate and co-exist with my old parking system?

Yes. Old users can still use the old method to access and pay parking fee. Our system just need to integrate BLE-2 or LPR to the access controller for your current parking barrier. Our hardware will provide the unlock signal for your existing access controller without interrupting your existing software. The parking fees calculation are perform in our cloud server, based on the access records. Therefore, it does not affect your existing system at all.

3. As a parking operator, to adopt TimeTec Parking System, I have to install BLE-2 for every parking barrier, and use QR code for the access methods?

Yes. BLE-2 is the only extra hardware required to adopt TimeTec Cloud-based Multi-tenant Parking Management System.

4. If my office tower wants to set up a private parking system for guests and employees only rather than a public cloud parking system, can I use TimeTec Parking?

Yes. You can set your preference on our cloud server on whether your parking area is open for public or private use.

On Payment
1. How will the system guarantee that the car owners have enough credit in their e-wallet to pay for their parking fees?

It’s all depends on how the parking bay owner/parking operator to set their own system. For example, each time the car owners enter the premises, the system will auto-lock a certain amount from their e-wallet (according to the setting of each parking operator) to ensure that they have enough credit for the parking fees whenever they leave the premises. Or, a better way is based on trust or parking operator absorbs the calculated risk, which allowed users to enter and exit even they don’t have enough credit, only deduct the parking fees whenever they top up their credit.

2. What if the car owners do not have sufficient credit for the system to lock the credit in advanced?

The system will send a notification to the car owners when they've entered the parking area. As such, they are not allowed to access the barrier gate at the exit if they don't top up their credit within their e-wallet. If the users' primary payment method is via credit card, then the payment will not be an issue. Or another method is, set the system to allow users to enter and exit even they don’t have enough credit, only deduct the parking fees whenever they top up their credit.

3. I need to claim the parking fee from my company, how can I do that?

Users can retrieve and print the e-Receipt anytime from their App or TimeTec Parking Web.

On Internet Connection
1. How about in the event whereby there is no Internet connection?

BLE-2 uses edge-computing technology. Therefore, as long as the Bluetooth is functioning, the entry and exit access will still be in operation as usual.

2. Would the lack of Internet affect the collection of parking fees as well?

No. As long as the network is established, for example 4G, the access records from the Mobile App would automatically be sent to the cloud server for fees calculation and deduction.

On Technical Issues
1. If a parking operator maintains an old system and installed TimeTec Parking in a parking area, can users use conventional system and a new system at the same time to access parking barrier gate?

No. Users can only opt for one access method, either old system by retrieving the parking ticket or new system QR code to trigger the barrier gate. Note that both parking systems have their own payment system.

2. If the barrier gate is down, how can the operator collect the fees at the exit?

If BLE-2 is deployed, please ensure that the user scans the QR code at the exit before leaving the premises. Parking operator can station one person at the exit point to guide the users to do so.

3. How will the same process occur at the entrance if the parking barrier is down?

It will be the same as for the exit. For BLE-2 deployment, please ensure that the users scan the QR code when entering the premises.

4. How about for situations whereby the BLE-2 is down?

Please bear in mind that QR code scanning is the verification process of a user entering and exiting parking area which parking fee is calculated and deducted from his/her e-Wallet. If BLE-2 is down, it no longer can trigger the opening of barrier, the parking system still run perfectly. Parking operator just need to station someone to manually uplift the barrier.

On System Expansion
1. Can TimeTec Parking System integrate with other cloud solutions like TimeTec VMS and TimeTec Access?

Yes. That is the whole idea of TimeTec Cloud, which is to build an effective cloud ecosystem. TimeTec Parking can be integrated with TimeTec VMS, Visitor Management System for office tower to handle visitors. This is done to allow for better automation and control.

2. How about i-Ad and i-Merchants, can the solution be used with TimeTec Parking to push advertisement for users when they arrived at certain premises such as a shopping mall?

Yes. TimeTec provides i-Ad for ad-push feature and i-Merchants for near field merchants listing based on distance; both can be integrated with TimeTec Parking to add value to the system.